Reduce downtime and improve performance levels
You will have direct access to our team of dedicated support personel who can assist with any issue, question or concern, whether they are becoming your IT support or wrapping around your existing IT team. Dedicated IT Service Desk is part of a range of Managed IT Services we provide.
Our IT support services can support businesses through ticket logging and monitoring from 1st to 3rd line providing a dedicated service for you and your employees. We also monitor your ICT infrastructure using the lastest automated toolsets that self-heal commonn malfunctions on your network before you know they even occurred. Our team will be alerted to faults and will act immediately to ensure the fastest possible response to potential issues.
Because it matters, leave it to us
IT support you need, when and where you need it. SEBS IT service desk provides the assistance to rapidly solve any IT problems, minimising the potential risk of disruption or downtime to your business.
- Out of hours support available on request
- Daily health check and monitoring
Want to Upgrade Your IT Support Package?
Our Full IT Support Package includes:
- Unlimited calls to our help desk.
- Network monitoring.
- New technology advice.
- Unlimited call-outs to your sites.
- Account Manager.
- Preferential project rates.
- 24/7 proactive monitoring.
- Service reports.
- Fixed monthly fee.
IT Helpdesk comparison
Typical IT Helpdesk
- Calls answered by a call loggers.
- Often need to escalate calls.
- May use a lot of techno jargon.
- Repeat the problem to other support staff.
- Long response times.
SEBS IT Helpdesk
- All calls answered by engineers.
- Knowledgeable and helpful from the start.
- Friendly, experienced and relatable.
- Technical helpdesk staff can own the problem through to resolution.
- Rapid solutions.
Our IT Support in Sussex covers all of West and East Sussex
Managed IT Support in the South East of England as well as Remote IT Support Services are what we do. Fully managed IT Support in areas including East and West Sussex , Hampshire and Kent
We’ve been providing an IT support service to companies in the South East for over 40 years now. Our IT Support company in Haywards Heath has a far reach – Covering not only local towns and cities such as Brighton & Hove, Haywards Heath, Burgess Hill and Crawley to slightly further afield including Eastbourne, Worthing, Henfield and Portsmouth
Reliable IT Support
SEBS IT offer a wide range of totally managed IT Support and Remote support solutions to SMB’s and mid-range businesses across the South East. As a Haywards Heath based IT support business we work with a variety of business sectors, including Architectural, Finance and Professional Services to name a few, we are well equipped to understand most industries.
We are highly thought of as an IT support company in Sussex, due to our emphasis on proactivity. From the very beginning of any IT Support agreement we are monitoring your network and are alerted of any issues before they affect the running of your business, monitoring also allows us to make proven recommendations based on your issues and business goals, As well as tweaking any IT plans you have, to accommodate any changes or developments that may have happened within your business.
Trusted IT Support
SEBS IT provide exceptional solutions enabling you to concentrate on your business, Reliable and efficient IT Support is the keystone of any growing business, we work tirelessly to be the perfect IT Support company that every Sussex based business needs. As a company based in Sussex for over 40 years, we understand the pains and processes you go through daily
What other services do we offer?
How can SEBS help my business become more efficient?
When your staff get interrupted by an IT issue productivity plummets. They want (and deserve) a fast and reliable resource to resolve their technical issues, no matter the size of their problem. We provide your staff with unlimited direct access to our team of IT experts as part of our Managed IT solution.
Feel as though you have an in-house enterprise IT department - without the costs.
How can you help protect my business against cyber attacks?
How easy is it to switch your IT support to SEBS?
In our experience, it's vital to understand the reasons you are moving IT support provider so we can make sure we target what is important to you.
Call us on 01444 416641 to get started or just have a chat about the options.
Switching Your IT Support
IT Support & Services FAQ
IT support services are a team of technical experts that support, maintain and monitor your business over a contractual length of time. IT solutions design, install and implement systems, usually undertaken on a project based/short-term contract.
Common services that sit under IT support for businesses include: Managed/Remote Support Cyber Security Cloud Services Connectivity Backup Storage and Solutions System Monitoring Email Services/Management Disaster Recovery Business Continuity
Common tasks within an IT support structure include resolving technical issues, troubleshooting user problems and generally ensuring that your business runs smoothly without any technical problems. Work can be completed face-to-face or over the phone where an IT technician can connect remotely to a device to complete a task or resolve a problem.
IT Support service provides help and support to individuals or businesses with technology issues. These can include installing and configuring software, hardware, networks, and devices, and solving technical issues as they arise. This type of service can be done in-house, by an internal team, or outsourced to a Managed Service Provider.