Onsite managed IT support packages
Our onsite managed IT support package add-on offers exceptional value for money and complete transparency, eliminating hidden costs and allowing for easy budgeting of your monthly IT support expenditure. There is no need to prepay for block hours or worry about using onsite engineer time within a specific timeframe – resources are readily available whenever you require them. Alternatively, you may consider exploring our remote managed IT services.
Because it matters, leave it to us
IT support you need, when and where you need it. SEBS IT service desk provides the assistance to rapidly solve any IT problems, minimising the potential risk of disruption or downtime to your business.
- Out of hours support available on request
- Daily health check and monitoring
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Onsite IT support benefits
A well-implemented IT support plan is crucial for the success of any business. Our team of experts will serve as your dedicated partners in providing strategic IT support, customized to meet your specific requirements. We will oversee the management of your entire IT infrastructure and provide assistance to your users, allowing you to concentrate solely on achieving your business objectives.
Our procedures have been developed to meet industry standards and comply with ISO, ITIL, and SDI best practices. We utilize a selection of top-notch IT Service Management (ITSM), Remote Monitoring and Management (RMM), and support tools to ensure the highest level of customer satisfaction.
Certain technical problems can only be resolved at your location and often require in-person assistance for quicker resolution. These types of issues are typically the most vital to your business. Our onsite IT support ensures that you are fully supported without any extra charges for technical expertise and prompt recovery. We prioritize your needs and do not exploit the situation when you require our assistance the most.
The expenses for your onsite IT support are limited to a straightforward monthly fee. This price is predetermined and remains the same no matter how much support time you require. As a result, it acts as a foreseeable operational cost, relieving the burden on your cash flow and budget management. By opting for our onsite support package, you can avoid the upfront payment for block time or the costs associated with maintaining an in-house IT team.
A well-implemented IT support plan is crucial for the success of any business. Our team of experts will serve as your dedicated partners in providing strategic IT support, customized to meet your specific requirements. We will oversee the management of your entire IT infrastructure and provide assistance to your users, allowing you to concentrate solely on achieving your business objectives.
This package not only offers unlimited remote IT support from our in-house Service Desk, but also includes unlimited onsite engineering time. With our knowledge and guidance, it serves as a cost-effective alternative to maintaining your own IT team and managing HR.
Want to Upgrade Your IT Support Package?
Key features
- Inclusive onsite IT support
- Unlimited remote support
- Preventative maintenance & updates
- Dedicated Account Manager.
- 24/7 Real-time monitoring & alerts.
- Guaranteed response times.
- High rate of first-contact resolution.
- Discounted rates on other services.
- Enterprise class service management system.
- Monthly service delivery reports.
- Self-service client Service Hub.
- No hidden costs.
Free IT Audit
SEBS IT has been providing support to small and medium-sized enterprises (SMEs) since 1980. Our company offers customized, game-changing, and cost-effective technology solutions. Schedule an initial meeting to talk through your requirements.
1. Review meeting
One of our team members will arrange a meeting with you to gain an understanding of your business requirements and get an overview of your setup.
2. Free IT Audit
Afterwards, we will conduct a thorough examination of your IT systems and compare your IT infrastructure to the current industry standards.
3. Presentation of findings
We present our findings and outline the current status of your IT systems, highlighting any shortfalls or risks, and optionally propose potential future enhancements.
What other services do we offer?
How can SEBS help my business become more efficient?
When your staff get interrupted by an IT issue productivity plummets. They want (and deserve) a fast and reliable resource to resolve their technical issues, no matter the size of their problem. We provide your staff with unlimited direct access to our team of IT experts as part of our Managed IT solution.
Feel as though you have an in-house enterprise IT department - without the costs.
How can you help protect my business against cyber attacks?
How easy is it to switch your IT support to SEBS?
In our experience, it's vital to understand the reasons you are moving IT support provider so we can make sure we target what is important to you.
Switching Your IT Support
IT Support & Services FAQ
IT support services are a team of technical experts that support, maintain and monitor your business over a contractual length of time. IT solutions design, install and implement systems, usually undertaken on a project based/short-term contract.
