Onsite IT Support

An all-inclusive alternative for maintaining an in-house IT department.

Onsite managed IT support packages

This package not only provides 24/7 remote monitoring and unlimited remote support from our in-house Service Desk, but also includes onsite engineering time. With our expertise and guidance, it serves as an ideal alternative to having your own IT team, minus the expenses and HR management.

Our onsite managed IT support package add-on offers exceptional value for money and complete transparency, eliminating hidden costs and allowing for easy budgeting of your monthly IT support expenditure. There is no need to prepay for block hours or worry about using onsite engineer time within a specific timeframe – resources are readily available whenever you require them. Alternatively, you may consider exploring our remote managed IT services.

Because it matters, leave it to us

IT support you need, when and where you need it. SEBS IT service desk provides the assistance to rapidly solve any IT problems, minimising the potential risk of disruption or downtime to your business.

  • Out of hours support available on request
  • Daily health check and monitoring

Ready to Upgrade Your IT Support Package?

Contact Us

Onsite IT support benefits

Account management
A well-implemented IT support plan is crucial for the success of any business. Our team of experts will serve as your dedicated partners in providing strategic IT support, customized to meet your specific requirements. We will oversee the management of your entire IT infrastructure and provide assistance to your users, allowing you to concentrate solely on achieving your business objectives.
Industry-leading systems & tools
Our procedures have been developed to meet industry standards and comply with ISO, ITIL, and SDI best practices. We utilize a selection of top-notch IT Service Management (ITSM), Remote Monitoring and Management (RMM), and support tools to ensure the highest level of customer satisfaction.
Unlimited onsite support
Certain technical problems can only be resolved at your location and often require in-person assistance for quicker resolution. These types of issues are typically the most vital to your business. Our onsite IT support ensures that you are fully supported without any extra charges for technical expertise and prompt recovery. We prioritize your needs and do not exploit the situation when you require our assistance the most.
Efficient financial management
The expenses for your onsite IT support are limited to a straightforward monthly fee. This price is predetermined and remains the same no matter how much support time you require. As a result, it acts as a foreseeable operational cost, relieving the burden on your cash flow and budget management. By opting for our onsite support package, you can avoid the upfront payment for block time or the costs associated with maintaining an in-house IT team.
Minimised disruption
A well-implemented IT support plan is crucial for the success of any business. Our team of experts will serve as your dedicated partners in providing strategic IT support, customized to meet your specific requirements. We will oversee the management of your entire IT infrastructure and provide assistance to your users, allowing you to concentrate solely on achieving your business objectives.
Complete technical expertise
This package not only offers unlimited remote IT support from our in-house Service Desk, but also includes unlimited onsite engineering time. With our knowledge and guidance, it serves as a cost-effective alternative to maintaining your own IT team and managing HR.

Want to Upgrade Your IT Support Package?

At SEBS IT, we offer outstanding IT Support Packages built with businesses in mind. Our dependable IT Support will provide your business with the IT support services you need.

Key features

  • Inclusive onsite IT support
  • Unlimited remote support
  • Preventative maintenance & updates
  • Dedicated Account Manager.
  • 24/7 Real-time monitoring & alerts.
  • Guaranteed response times.
  • High rate of first-contact resolution.
  • Discounted rates on other services.
  • Enterprise class service management system.
  • Monthly service delivery reports.
  • Self-service client Service Hub.
  • No hidden costs.

Free IT Audit

SEBS IT has been providing support to small and medium-sized enterprises (SMEs) since 1980. Our company offers customized, game-changing, and cost-effective technology solutions. Schedule an initial meeting to talk through your requirements.

1. Review meeting
One of our team members will arrange a meeting with you to gain an understanding of your business requirements and get an overview of your setup.

2. Free IT Audit
Afterwards, we will conduct a thorough examination of your IT systems and compare your IT infrastructure to the current industry standards.

3. Presentation of findings
We present our findings and outline the current status of your IT systems, highlighting any shortfalls or risks, and optionally propose potential future enhancements.

What other services do we offer?

MANAGED IT SERVICES Managed services is our core business, and we offer proactive IT support to all sizes of businesses alike, From remote monitoring to break fix, our technicians will ensure you are up and running.
COMMUNICATIONS Collaborate with our VOIP phone System, connectivity, internet, audio, and video conferencing solutions. With technical support from our help desk and guaranteed uptime.
CYBER SECURITY We proactively protect your organisation from the inside out with our advanced managed security services. including remote monitoring and managed firewall. Outsource your IT Security.
DISASTER RECOVERY We provide backup and disaster recovery services and solutions across the UK that can prevent downtime and enure business continuity, with cost effective data backup as a service.
CLOUD SERVICES Cloud based solutions, such as Microsoft 365, cloud computing allows you to operate securely from anywhere, at any time with out the cost of your own data center.
IT CONSULTANCY We partner with our clients to gain the experience to build an effective IT strategy, manage your business technology and provide a predictable helpdesk service level.

How can SEBS help my business become more efficient?

When your staff get interrupted by an IT issue productivity plummets. They want (and deserve) a fast and reliable resource to resolve their technical issues, no matter the size of their problem. We provide your staff with unlimited direct access to our team of IT experts as part of our Managed IT solution.

Feel as though you have an in-house enterprise IT department - without the costs.

How can you help protect my business against cyber attacks?

IT security applies to your entire system, network, and all of your data. To keep your IT systems safe, you need a robust cyber security strategy, we recommend using multiple layers of protection to keep your business secure, such as Two-Factor Authentication and Cyber Security Awareness Training to ensure a multi-pronged approach.

How easy is it to switch your IT support to SEBS?

Switching IT support providers may seem a daunting task, we understand this and will help you every step of the way. We'll make sure the switch is as seamless, hassle-free and speedy as possible!

In our experience, it's vital to understand the reasons you are moving IT support provider so we can make sure we target what is important to you.

Call us on 01444 416641 to get started or just have a chat about the options.

It's good to talk

Call us on 01444 416641 for a chat or send a message with the form below.

Switching Your IT Support

Moving your IT support needn't be stressful, we'll work with you every step of the way to ensure a smooth and hassle-free migration over to our services, ensuring all systems and licences are accoutanted for along the way.

IT Support & Services FAQ

What is the difference between IT support services and IT solutions?

IT support services are a team of technical experts that support, maintain and monitor your business over a contractual length of time. IT solutions design, install and implement systems, usually undertaken on a project based/short-term contract.

Your remote IT Support starts here

When a technician asks to connect to your device, please use the links below

01444 416641

2-8 Sussex Road, Haywards Heath,
West Sussex, RH16 4EA