Do you find yourself constantly explaining your problems to your IT provider? Are you growing tired of chasing them all the time?
Perhaps you should consider switching IT Support Provider.
Concerned about the perceived inconvenience of switching though? Indeed, a changeover period to your operating system can have a negative impact on productivity, performance and service availability when dealt with unprofessionally, but not with SEBS. We do everything we can to ensure minimal downtime for your business and a smooth transition, but we’ll cover that in more detail later.
First things first, when should you consider switching provider? There are several factors you need to take into account which may cause alarm bells.
One of the most prominent reasons that organisations are unhappy with their IT provider is the cost. If you are not receiving value for money or a good return on investment, then you may want to consider looking elsewhere.
Do you feel that your IT provider is technically capable to meet your requirements? You should not have to explain everything to them over and over again as they should have an understanding of your industry. Nor should you have to chase them for solutions and regular communication. They should be proactive in their approach to answering any queries you have or fixing any issues that you experience so that you are able to focus on what you do best. If not, you may find that your IT will inhibit the growth of your business, rather than encourage it.
Quality of Service
Many IT Support companies do not offer 24/7 support, which can have a huge negative impact on your business. If a system does down and you are unable to reach your IT provider, then who do you turn to? Similarly, if they are providing inadequate innovation and productivity, it may harm the performance of your business also.
Do any of the above sound familiar? If so, contact SEBS today. Established in 1980, we are celebrating our 40th anniversary this year, and some of our clients have been with us since the very beginning. During that time, we have been at the forefront of the IT industry across Sussex, witnessing and adapting to the launch of new products, such as the desktop PC in 1983 and responding to potential threats such as the Millenium Bug.
If it is the changeover period that you are concerned about, don’t worry. We do everything we can to provide a smooth transition and tackle the perceived hassle of transitioning. If you have any queries or questions, you are welcome to contact us at any time, and we will be in direct contact with your current provider throughout the process as well. Don’t just take our word for it though! Take a look at some of our reviews:
“Their greatest strength from my perspective is their rapid and effective responses to any need, from advising and supplying new hardware to resolving any potential breaches to security. Whether it is my telephone, remote access or a personal visit, they have always accommodated our needs with a full understanding of the importance and demands of visitor attraction operations” – Visitor Attraction in Arundel.
We offer an array of Managed IT Support packages, to suit any size business, as well as providing technology to suit both on-site working and remote working, including:
- Data Backup and Disaster Recovery Planning
- Antivirus Software
- Cloud Services and Software